Public Service Commission Act, 1997 (Act No. 46 of 1997)RulesRules for Dealing with the Grievances of Employees in the Public ServiceSchedule 1C. Managing a grievance |
| (1) | A grievance must as far as possible be resolved by an employer and as close to the point of origin as possible. |
| (2) | The employer must ensure that the grievance is dealt with in a fair, impartial and unbiased manner, and that the principles of natural justice are observed. |
| (3) | The procedure must be such that it assists and enables an employer and an employee to address a dissatisfaction. |
| (4) | No employee must be victimised or prejudiced, directly or indirectly as a result of lodging a grievance. |
| (5) | If disciplinary action is being taken against an employee, utilisation of this procedure by the employee to address any matter related to the disciplinary action shall not halt the disciplinary procedure. |
| (6) | A grievance must be lodged in writing and all decisions taken during the process must be in writing. |
| (7) | An employee may be assisted by a representative. |