Complaints Handling Procedures

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Article 1 - Definitions

Article 2 - Locus Standi

Article 3 - Receiving and Recording of Complaints

Article 4 - Complaints that the Commission shall not deal with

Article 5 - Accepted Complaints

Article 6 - Public Hearings

Article 7 - Legal Proceedings

Article 8 - Appeals

Article 9 - Conflict of Interest

Article 10 - Amendment of Procedures