The Economic Regulation of Transport Act, 2024 (Act No. 6 of 2024)Chapter 3 : Economic Regulation of Transport Facilities and ServicesPart C : Complaint Investigations by Regulator17. Consideration of complaints by Regulator |
| (1) | Unless it has referred a complaint to the Council in terms of section 16, the Regulator, upon receiving a complaint, may— |
| (a) | issue a notice of non-referral to the complainant in the prescribed form, if the complaint— |
| (i) | appears to be frivolous or vexatious; or |
| (ii) | does not allege any facts which, if proven, would constitute grounds for a remedy under this Act; |
| (b) | refer the complaint to another regulatory authority with jurisdiction over the matter for investigation; or |
| (c) | direct an inspector to investigate the complaint as quickly as practicable. |
| (2) | At any time, the Regulator, acting on its own initiative, may direct an inspector to commence an investigation into any matter contemplated in section 15(1)(c) to (g), despite not having received a complaint in terms of that section. |
| (3) | At any time during an investigation, the Regulator may designate one or more persons to assist the inspector in conducting the investigation. |
| (4) | The procedure for conducting an investigation contemplated in this section, may be determined by the Regulator, with due regard to the circumstances of each case. |