Tourism Act, 2014 (Act No. 3 of 2014)Chapter 2 : National Tourism Sector Strategy, Norms and Standards, Codes of Good Practice7. Norms and standards for tourism |
| (1) | The Minister may, by notice in the Gazette and after following the consultation process contemplated in subsection (2), determine— |
| (a) | norms and standards for— |
| (i) | practising responsible tourism contemplated in section 2(2); |
| (ii) | achieving service excellence in the tourism sector; |
| (iii) | promoting the objects of this Act; and |
| (iv) | the provisioning of tourism information services to the public; and |
| (b) | indicators to measure compliance with such norms and standards. |
| (2) | Before determining norms and standards under subsection (1), the Minister must— |
| (a) | consult with the MEC’s on the norms and standards; |
| (b) | give notice of the proposed norms and standards in— |
| (i) | the Gazette; |
| (ii) | at least two newspapers published and circulating nationally; and |
| (iii) | a newspaper published and circulating in each province; |
| (c) | invite members of the public to submit to the Minister, within the period determined in the notice, written representations regarding the proposed norms and standards; and |
| (d) | consider any written representations received. |
| (3) | Organs of state, including any institution established by government to exercise tourism functions, must apply the norms and standards determined under subsection (1) in the performance of their functions. |
| (4) | The norms and standards contemplated in subsection (1)(a)(iv) may relate to matters such as— |
| (i) | the form of business and management that must be applied; |
| (ii) | business hours; |
| (iii) | facilities that must be available; |
| (iv) | staff and training requirements; |
| (v) | information and displays that must be offered; and |
| (vi) | signage and identification that must be used. |