The Tourism Grading Council of South Africa (TGCSA) was established in 2000 and has been mandated in accordance with South African legislation as the body that grades all categories of accommodation in South Africa. The aim of the TGCSA is to establish and maintain a recognisable and credible globally benchmarked system of quality assurance for accommodation and MESE (Meetings, Exhibitions and Special Events) experiences in South Africa. This document contains the definitions of the standard operating procures for TGCSA operations.
1.1 Objectives
The objective this document is to:
| • | Clearly document the activities that make up the TGCSA Operations processes. |
| • | Ensure that all the roles and teams involved in the TGCSA Operations processes are clearly defined. |
| • | Ensure that there is a single reference of all the activities involved in the grading process. |
| • | Define and illustrate process integration and system integration points. |
| • | Clearly outline process logic and the related timelines which drive delivery expectations in line with the TGCSA and SA TOURISM mandates and deliverables. |
| • | Provide a reference for process review, optimization and related system development for process automation. |
1.2 Scope
This document includes processes that are standard operating processes for the TGCSA.
| o | New Application for Grading |
| o | Application for Renewal of Grading |
| o | Process Invoice Payments |
| o | Physical Assessment of Establishment |
| o | Pre-Screening of Motivation from Assessor o Monthly Property Approvals EXCO Meeting o Payment Assessors |
| o | Award Certificates and Plaques |
| o | Establishment Assessment Impact Measurement |
| o | Manage Grading Standards |
| o | Ad hoc Update of Establishment Details |
| o | Quality Protection Assurance |
| o | Discount and funding process |
| o | Customer feedback processes |
| o | Grading Council (formerly Awards Committee) Process. |
1.3 Business Rule
For properties to achieve an accolade for recognition, all listed requirements must be met. Achieving an accolade allows the establishment to carry the TGCSA approved icon for the accolade on marketing collateral. Properties that have been awarded accolades will form an integral part of TGCSA website and search criteria.
The recommended accolades for implementation are as follows:
