Tourism Act, 2014 (Act No. 3 of 2014)

Role

Definition

Accolades

Accolades is a recognition given to star graded properties that have distinguished features that appeal to particular markets.

Assessor

Individuals  that  are  certified  to  conduct  grading  assessments  at Establishments.

Quality Assurance Sub Committee

The Quality Assurance Sub Committee is the body of industry experts that oversee the work done by the Tourism Grading Council of South Africa, and provide insight and guidance where required.

Chief Quality Assurance Officer

Managing executive to TGCSA, oversees the entire TGCSA portfolio.

Provincial Master Assessor

This role oversees and manages Assessors contracted to TGCSA.

Quality Protection Officer

The  person  responsible  for  designing  and  co-ordinating  systems  to address illegal and false advertising of stars as it becomes known.

SA Tourism Finance Team

The Team responsible for the handling of all financial transactions of the TGCSA.

The  Finance  team  includes  the  following  roles:  Finance  Manager, Accountant, Accounts Receivable Clerks, and Accounts Payable Clerk.

TGCSA Marketing Team

This team is responsible for the management of all marketing and communications activities, such as brand  communication, corporate communication including PR, TGCSA events, management of marketing of external  agencies. This team  is also responsible for the  overall production and distribution of marketing collateral including plaques and certificates issued to graded  Establishments and accredited grading assessor toolkits.

The team further manages the customer feedback line: [email protected], through the Client Liaison Officer (CLO) whose role is to monitor and respond to emails or phone calls, management of feedback  received on graded establishments, assist travelling public with inquires in relation to graded establishments and provide monthly reporting.

The team consists of the following roles:

Marketing and communications Manager, Marketing assistant and Client Liaison Officer.

TGCSA Operation Team

This is the team  responsible for  the main activities of the TGCSA including the processing of grading applications, the management of data exceptions at super user access level, the management of the TGCSA reported Establishment numbers, the management of the Assessor portfolio numbers, and the management of Assessors contracted to TGCSA.

The team consists of the following roles:

Operations Manager, Assistant Operations Manager and the Provincial Master Assessors