Notices > Publication of the National Grading System for Tourism

3.1 Definitions

Definition of terms used in the document

Term

Definition

Dispensation

Dispensation gives permission to a property not to have a certain minimum requirement due to relevant reasons agreed to by the Grading Council.

•	Primarily only Establishments that are new to the should be requesting dispensations.

•	Existing Establishments that have memberships which are up for review can request dispensations if the Assessor assigned to the Establishment has changed.

Grace Period

A Grace period is time given to the property (new application or application for renewal) in order to assist them in implementing the required requirement to completely meet the quality standard being applied for.

Any grace period will not have an impact or change expiry date of properties. Regardless of grace period granted, invoices will still continue to generate in terms of the business rules (Renewal invoices - in the month of 90 days before expiry date; New invoices - on the first day of integration after the approval of the new application once Grace Period has been closed)

Grading

The quality rating assigned to an Establishment by a TGCSA Accredited Assessor. Graded Properties are awarded the official TGCSA stars ranging from 1 star to 5 stars in the category in which the grading was applied for.

3.2 Abbreviations

Provide Descriptions Acronyms used in the document

Abbreviation	Meaning
Board	SA TOURISM Board Of Directors
Board-Sub Committee	TGCSA Quality Assurance Sub Committee Members
BU	Business Unit
BUMA	Business Unit Manager
C6	The following designations apply: CEO, COO, CFO, CMO, CQAO, CCBO
CCBO	Chief Convention Bureau Officer
CEO	Chief Executive Officer
CFO	Chief Financial Officer
CLO	Client Liaison Officer
COO	Chief Operating Officer
Cx	Cancellation
CQAO	Chief Quality Assurance Officer
DOA	Delegation Of Authority
IA	Illegal Advertising
MCM	TGCSA Marketing and Communications Manager
MER	Minimum Entry Requirements
OM	TGCSA Operations Manager
PMA	Provincial Master Assessor
Grading System	Quality in Tourism
Grading System-IA	Quality in Tourism - Illegal Advertising Module
QPA	Quality Protection Assurance
RFO	Return For Order
SA TOURISM	South African Tourism
TOMSA	Tourism Marketing South Africa
UA	Universal Accessibility

Tourism Act, 2014 (Act No. 3 of 2014)

Notices

Publication of the National Grading System for Tourism

3. Glossary of Terms