Water Services Act, 1997 (Act No. 108 of 1997)NoticesNorms and Standards for Tariff Setting, 2024 - effective 1 April 2026Norms and Standards in respect of Tariffs for Water Supply Services directly to consumers22. Disclosure of information for water tariffs |
| (1) | A WSA/WSP must, on its official website, disclose the basis for determining its water supply services tariffs for the current year, and make estimates of the tariff in a format not substantially different from the tables included in Annexure D and E. |
| (2) | A WSA/WSP must, on every invoice sent to a household, ensure that the statement of accounts complies with the provisions of the Value Added Tax Act (Act No. 89 of 1991) and reflect at least the following items: |
| (a) | the water meter number, meter reading, or estimated water meter reading, at the beginning and at the end of the period for which the household is billed; |
| (b) | the first and last date of the period for which the household is being billed; |
| (c) | the water consumed in each tariff block for the billing period; |
| (d) | the tariff applicable to each tariff block; |
| (e) | the amount charged in respect of each tariff block for the period being billed; |
| (f) | the amount charged in respect of fixed and other charges for period being billed; |
| (g) | any amounts remaining unpaid in respect of previous periods and any interest accrued in respect of any unpaid amounts; and |
| (h) | the amount due, date by which amount due must be paid, and methods by which payment may be made. |