Public Service Commission Act, 1997 (Act No. 46 of 1997)RulesPublic Service Commission Rules on Conducting InvestigationsChapter 2 : Lodging of complaints with the Commission8. Information required when lodging complaints with the Commission |
| (1) | The following information should be contained in the complaint that is lodged with the Commission: |
| (a) | the full names of the complainant; |
| (b) | the physical and postal address of the complainant; |
| (c) | the telephone number, facsimile number and e-mail address (if available) of the complainant; |
| (d) | the place and date of the occurrence of the complaint; |
| (e) | the names and designations of employees involved; |
| (f) | the department involved; |
| (g) | the nature of the complaint, which should contain the background and history of the complaint; |
| (h) | the steps, if any, that have been taken in trying to resolve the complaint; |
| (i) | the names and particulars of the employees of the department who have been dealing with the complaint (if applicable); |
| (j) | an indication whether or not the complaint was lodged with any other department or institution/authority and, if so, the outcome thereof; |
| (k) | the names, contact numbers and addresses of any person who could provide information relevant to the complaint; |
| (l) | the outcome sought to be achieved by the investigation; and |
| (m) | supporting documentation relevant to the complaint, if any. |
| (2) | Upon receipt of a complaint, the Commission may conduct a preliminary investigation, if necessary, in order to determine whether there are grounds for a more in-depth investigation to be conducted. |