Operational Readiness
A person in charge of tour operation must—
| (a) | develop a prevention plan inclusive of a cleaning and disinfection plan; |
| (b) | have the required staff levels to restart operations; |
| (c) | have integrating technologies to enable automation such as contactless payment, where possible; |
| (d) | ensure compliance with physical distancing protocols, and where possible, use markings clearly to communicate to guests and staff; and |
| (e) | implement safety checks for staff and guests entering the establishment and ensure that staff to stay at home when experiencing COVID-19 and other related pandemics symptoms. |
| (f) | designate a health and safety officer and clarify their roles and responsibilities. |
| (g) | develop staff and guest medical declaration and travel status form which is POPI compliant. |
| (h) | develop standard procedures for staff and guests with COVID-19 and other pandemics symptoms. |
Self Preparedness
A person in charge of tour operation must—
| (a) | train staff on COVID-19 and other related pandemics in line with the latest health advice from the health authorities and WHO; |
| (b) | implement staff protocols, code of conduct and guidelines for staff operations; |
| (c) | retrain staff on infection control,wearing of protective gear, hygiene and physical distancing; and |
| (d) | constantly monitor the well-being of staff to ensure the implementation of guidelines by health authorities. |
Safe Experience
A person in charge of tour operation must—
| (a) | implement enhanced disinfection and cleaning practices; |
| (b) | implement and communicate safety processes for guests including physical distancing; and |
| (c) | implement enhanced cleaning, disinfection and physical distancing for events. |
Building Trust and Confidence
A person in charge of tour operation must—
| (a) | ensure clear and simple communication with customers on safety and hygiene protocols both digitally and physically; |
| (b) | implement clear signage throughout the establishment to inform guests of cleaning protocols and physical distancing; and |
| (c) | provide guidelines in line with the advice of health authorities to guests, which include wearing of face masks, hand hygiene and physical distancing. |
