• Consumer Protection Act, 2008 (Act No. 68 of 2008)
  • Notice No. 467 of 2009
  • Act
  • Preamble
  • Chapter 1 : Interpretation, Purpose and Application
    • Part A : Interpretation
      • 1. Definitions
      • 2. Interpretation
    • Part B : Purpose, policy and application of Act
      • 3. Purpose and policy of Act
      • 4. Realisation of consumer rights
      • 5. Application of Act
      • 6. Threshold determination
      • 7. Requirements of franchise agreements
  • Chapter 2 : Fundamental Consumer Rights
    • Part A : Right of equality in consumer market
      • 8. Protection against discriminatory marketing
      • 9. Reasonable grounds for differential treatment in specific circumstances
      • 10. Equality Court jurisdiction over this Part
    • Part B : Consumer's right to privacy
      • 11. Right to restrict unwanted direct marketing
      • 12. Regulation of time for contacting consumers
    • Part C : Consumer's right to choose
      • 13. Consumer's right to select suppliers
      • 14. Expiry and renewal of fixed-term agreements
      • 15. Pre-authorisation of repair or maintenance services
      • 16. Consumer's right to cooling-off period after direct marketing
      • 17. Consumer's right to cancel advance reservation, booking or order
      • 18. Consumer's right to choose or examine goods
      • 19. Consumer's rights with respect to delivery of goods or supply of service
      • 20. Consumer's right to return goods
      • 21. Unsolicited goods or services
    • Part D : Right to disclosure and information
      • 22. Right to information in plain and understandable language
      • 23. Disclosure of price of goods or services
      • 24. Product labelling and trade descriptions
      • 25. Disclosure of reconditioned or gray market goods
      • 26. Sales records
      • 27. Disclosure by intermediaries
      • 28. Identification of deliverers, installers and others
    • Part E : Right to fair and responsible marketing
      • 29. General standards for marketing of goods or services
      • 30. Bait marketing
      • 31. Negative option marketing
      • 32. Direct marketing to consumers
      • 33. Catalogue marketing
      • 34. Trade coupons and similar promotions
      • 35. Customer loyalty programmes
      • 36. Promotional competitions
      • 37. Alternative work schemes
      • 38. Referral selling
      • 39. Agreements with persons lacking legal capacity
    • Part F : Right to fair and honest dealing
      • 40. Unconscionable conduct
      • 41. False, misleading or deceptive representations
      • 42. Fraudulent schemes and offers
      • 43. Pyramid and related schemes
      • 44. Consumer's right to assume supplier is entitled to sell goods
      • 45. Auctions
      • 46. Changes, deferrals and waivers, and substitution of goods
      • 47. Over-selling and over-booking
    • Part G : Right to fair, just and reasonable terms and conditions
      • 48. Unfair, unreasonable or unjust contract terms
      • 49. Notice required for certain terms and conditions
      • 50. Written consumer agreements
      • 51. Prohibited transactions, agreements, terms or conditions
      • 52. Powers of court to ensure fair and just conduct, terms and conditions
    • Part H : Right to fair value, good quality and safety
      • 53. Definitions applicable to this Part
      • 54. Consumer's rights to demand quality service
      • 55. Consumer's rights to safe, good quality goods
      • 56. Implied warranty of quality
      • 57. Warranty on repaired goods
      • 58. Warning concerning fact and nature of risks
      • 59. Recovery and safe disposal of designated products or components
      • 60. Safety monitoring and recall
      • 61. Liability for damage caused by goods
    • Part I : Supplier's accountability to consumers
      • 62. Lay-bys
      • 63. Prepaid certificates, credits and vouchers
      • 64. Prepaid services and access to service facilities
      • 65. Supplier to hold and account for consumer's property
      • 66. Deposits in respect of containers, pallets or similar objects
      • 67. Return of parts and materials
  • Chapter 3 : Protection of Consumer Rights and Consumers' Voice
    • Part A : Consumer's right to be heard and obtain redress
      • 68. Protection of consumer rights
      • 69. Enforcement of rights by consumer
      • 70. Alternative dispute resolution
      • 71. Initiating complaint to Commission
    • Part B : Commission investigations
      • 72. Investigation by Commission
      • 73. Outcome of investigation
      • 74. Consent orders
      • 75. Referral to Tribunal
    • Part C : Redress by court
      • 76. Powers of court to enforce consumer rights
      • 77. Support for consumer protection groups
      • 78. Accredited consumer protection group may initiate actions
  • Chapter 4 : Business Names and Industry Codes of Conduct
    • Part A : Business names
      • 79. Identification of supplier
      • 80. Registration of business names
      • 81. Criteria for business names
    • Part B : Industry codes of conduct
      • 82. Industry codes
  • Chapter 5 : National Consumer Protection Institutions
    • Part A : National and provincial co-operation
      • 83. Co-operative exercise of concurrent jurisdiction
      • 84. Provincial consumer protection authorities
    • Part B : Establishment of National Consumer Commission
      • 85. Establishment of National Consumer Commission
      • 86. Minister may direct policy and require investigation
      • 87. Appointment of Commissioner
      • 88. Appointment of inspectors and investigators
      • 89. Conflicting interests
      • 90. Finances
      • 91. Reviews and reports to Minister
    • Part C : Functions of Commission
      • 92. General provisions concerning Commission functions
      • 93. Development of codes of practice relating to Act
      • 94. Promotion of legislative reform
      • 95. Promotion of consumer protection within organs of state
      • 96. Research and public information
      • 97. Relations with other regulatory authorities
      • 98. Advice and recommendations to Minister
  • Chapter 6 : Enforcement of Act
    • Part A : Enforcement by Commission
      • 99. Enforcement functions of Commission
      • 100. Compliance notices
      • 101. Objection to notices
    • Part B : Powers in support of investigation
      • 102. Summons
      • 103. Authority to enter and search under warrant
      • 104. Powers to enter and search
      • 105. Conduct of entry and search
      • 106. Claims that information is confidential
    • Part C : Offences and penalties
      • 107. Breach of confidence
      • 108. Hindering administration of Act
      • 109. Offences relating to Commission and Tribunal
      • 110. Offences relating to prohibited conduct
      • 111. Penalties
      • 112. Administrative fines
      • 113. Vicarious liability
    • Part D : Miscellaneous matters
      • 114. Interim relief
      • 115. Civil actions and jurisdiction
      • 116. Limitations of bringing action
      • 117. Standard of proof
      • 118. Serving documents
      • 119. Proof of facts
  • Chapter 7 : General Provisions
    • 120. Regulations
    • 121. Consequential amendments, repeal of laws and transitional arrangements
    • 122. Short title and commencement
  • Schedule 1 : Amendment of laws
    • Schedule 1 : Amendment of laws
  • Schedule 2 : Transitional provisions
    • Schedule 2 : Transitional provisions
    • 1. Definitions
    • 2. Incremental effect of Act
    • 3. Application of Act to pre-existing transactions and agreements
    • 4. Delayed operation of section 11(4)(b)(ii)
    • 5. Relief from requirement to register business names
    • 6. General preservation of regulations, rights, duties, notices and other instrumen
    • 7. Provincial regulatory capacity
    • 8. Continued application of repealed laws
    • 9. State employees enforcing previous Acts
    • 10. Exclusion of certain laws
• Rules
  • Rules Regulating the Functioning of the National Consumer Commission
    • Notice No. 489 of 2011
    • Part 1 : General Provisions
      • 1. Short title
      • 2. Interpretation
      • 3. Office hours and address of Commission
      • 4. Condonation of time limits
    • Part 2 : Delivery of Documents
      • 5. Delivery of documents
      • 6. Issuing documents
      • 7. Filing documents
      • 8. Fees
      • 9. Form of orders, notices and applications
      • 10. Form of Orders and Notices of Referral
      • 11. Form of Annual Report
    • Part 3 : Access to Commission Records
      • 12. Restricted information
      • 13. Access to information
    • Part 4 : Complaint Procedures
      • 14. Withdrawal of complaints
      • 15. Multiple complaints
      • 16. Consent agreements
    • Part 5 : Exemptions
      • 17. Procedures relating to exemption applications
• Regulations
  • Consumer Protection Act Regulations
    • Notice No. R. 293 of 2011
    • 1. Short title and definitions
    • 2. Franchise agreements
    • 3. Disclosure document for prospective franchisee
    • 4. Mechanisms to block direct marketing communication
    • 5. Maximum duration for fixed-term consumer agreements
    • 6. Product labelling and trade descriptions:
    • 7. Product labelling and trade descriptions: genetically modified organisms
    • 8. Disclosure of reconditioned or grey market goods
    • 9. Information to be disclosed by intermediary
    • 10. Records to be kept by intermediary
    • 11. Promotional competitions
    • 12. Cautionary statement for alternative work schemes
    • 13. Interpretation: Fraudulent Schemes and Offers
    • 14. Prohibition on intermediary arranging transport contracts
    • 15. Public property syndication schemes
    • 16. Prohibition on feasibility studies promising funding
    • 17. Calculation of interest for multiplication scheme
    • 18. Definitions, interpretation and application: auctions
    • 19. Mandatory advertising of auctions
    • 20. General rules on advertising of auctions
    • 21. Rules of auction
    • 22. Auctioneer and auction house to hold and
    • 23. Disqualification to conduct auction
    • 24. Prohibited behaviour
    • 25. False entry in auction record
    • 26. Bidder's record
    • 27. Ownership
    • 28. Bidding
    • 29. Mock auction
    • 30. Internet or electronic auctions
    • 31. Records
    • 32. Motor vehicle auctions
    • 33. Livestock, game and closed auctions
    • 34.Maximum amount of cancellation penalty for lay-by's
    • 35. Initiating complaint to Commission
    • 36. Investigation by Commission
    • 37. Outcome of investigation
    • 38. Standards, procedures and related matters for
    • 39. Form, manner and fee to register business names
    • 40. Notice to cancel registration
    • 41. Official languages to be used by Commission
    • 42. Compliance notice
    • 43. Confidential information
    • 44. List of contract terms which are presumed
    • Annexures
      • Annexure A : Regulation 4(2)
      • Annexure B : Section 14(4)(c)
      • Annexure C : Section 16
      • Annexure D : Regulation 6(1)
      • Annexure E : Regulation 35
      • Annexure F : Regulation 36
      • Annexure G : Regulation 37
      • Annexure H - Regulation 39
      • Annexure I : Regulation 40(1)
      • Annexure J : Regulation 40(2)
      • Annexure K : Section 88
      • Annexure L : Regulation 42
      • Annexure M : Regulation 43
    • Notice
      • Prohibited time for contacting consumers
      • Threshold for pre-authorisation of repair or maintenance services
      • Exemption for certain categories of goods or services
• Notices
  • South African Automotive Industry Code of Conduct
    • Notice No. 817 of 2014
    • Vision
    • Mission
    • Part A
      • 1. Introduction
      • 2. Definitions
      • 3. Required performance standards
      • 4. Obligations by suppliers regarding complaints
      • 5. Non-compliance with the Code
    • Part B : Alternative Dispute Resolution
      • 6. Dispute resolution mechanisms
      • 7. Maintaining the independence of the Motor Industry Ombud
      • 8. Objectives of MIOSA
      • 9. MIOSA selection criteria
      • 10. Ombud appointment procedures
      • 11. Removal of the Ombud
      • 12. Minimum standards and powers of the MIOSA
      • 13. Funding the MIOSA
      • 14. Conflict of interest
      • 15. Accountability
      • 16. Reports, statistics and awareness
      • 17. Jurisdiction of the MIOSA
      • 18. General administrative powers of Ombud
      • 19. Deregistration and liquidation of MIOSA
      • 20. Considering a complaint
      • 21. Procedure for determination of a dispute
      • 22. MIOSA actions
      • 23. Post resolution of dispute
      • 24. General operations
      • 25. Transitional period
    • Schedules
      • Schedule 1 : List of current industry associations
      • Schedule 2 : MIOSA complaints process
      • Schedule 3 : Internal complaints handling guidelines
      • Schedule 4 : Complaint forms
      • Schedule 5 : Funding of MIOSA
  • Guidelines to be followed by the National Consumer Commission in assessing applications for accreditation of consumer protection groups in terms of section 78 of the Consumer Protection Act 68 of 2008 (The CPA)
    • Notice No. 1366 of 2022
    • Part A
      • 1. Preamble
      • 2. Introduction
      • 3. Legislative Framework
      • 4. Enforcement Action
    • Part B
      • 5. 
      • 6. Pertinent information to be included in the application and to be used as a criteria to assess application for accreditation
      • 7. Obligations of the NCC
      • 8. Monitoring and evaluation of consumer protection groups
      • 9. Basic principles for advancing the purpose and policy of the CPA applicable to consumer protection groups
    • Accreditation Application Form: Consumer Protection Group